Terms and Conditions for Man And Van Fulham
These Terms and Conditions set out the basis on which our man and van Fulham service is provided. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to make the service clear, fair, and straightforward for both parties. They apply to domestic and commercial transport, single-item moves, multi-item collections, furniture removals, light moving services, and associated handling services arranged under the Man And Van Fulham name.
In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person making the booking, paying for the service, or authorising the work. A booking may be made by an individual, landlord, tenant, business, office manager, or any person who has authority to arrange the job. These terms apply unless we have agreed something different in writing. Any variation must be expressly confirmed and will only apply to the specific booking concerned.
The service is intended to support lawful transport and removal work only. We reserve the right to refuse or stop any job that, in our reasonable opinion, is unsafe, unlawful, outside the agreed scope, or likely to breach transport or waste requirements. Use of the Fulham man and van service does not transfer ownership of any goods, and we do not act as a storage company, auctioneer, or waste broker unless specifically agreed in writing.
Booking process begins when you provide the details of the move or collection, including the pickup and delivery locations, item list, access conditions, preferred dates, and any special handling requirements. Quotes are usually based on the information supplied at the time of enquiry. If the actual job differs materially from the information given, we may revise the quotation, the vehicle size, the number of crew, the time required, or the price. It is your responsibility to provide accurate and complete information before confirmation.
Once a price, time, and scope are agreed, the booking is considered provisional until confirmed by us. We may request a deposit, pre-authorisation, or written acceptance before reserving a vehicle and crew. A booking becomes binding when we issue confirmation by message, email, invoice, or other written form. Please check all details carefully, including dates, addresses, contact names, item descriptions, parking restrictions, floor levels, and access issues. Any changes after confirmation must be agreed in advance and may be charged.
We aim to arrive within the agreed time window, but all time estimates are approximate unless we have expressly guaranteed a fixed slot. Delays can arise due to traffic, weather, access problems, loading restrictions, or earlier jobs overrunning. If you need the work to be carried out at a specific time because of keys, building rules, or collection deadlines, you must tell us when booking. We will use reasonable efforts to meet the agreed schedule, but we are not responsible for losses caused by unavoidable delays outside our control.
Payments must be made in full by the method and within the time stated on the quotation or invoice. Unless agreed otherwise, payment is due on completion of the job or before unloading where advance payment has been required. We may accept bank transfer, card payment, or another method specified at the time of booking. Any deposit paid is deducted from the total price and may be non-refundable where set out in the cancellation terms or where the job has already been reserved specifically for you.
If additional work is requested on the day, including extra loading time, additional stops, stairs, long carries, dismantling, reassembly, or disposal tasks, this may incur extra charges. Charges may also apply if we face unexpected delays caused by lack of access, waiting time, incorrect addresses, no parking, incomplete packing, or an item list materially larger than described. Unless otherwise stated, prices are exclusive of any third-party charges such as parking fees, tolls, congestion-related costs, permits, or disposal fees where applicable.
Late or failed payment may result in the suspension of service, refusal to unload goods, or the recovery of costs associated with chasing payment. Where a customer disputes an invoice, the undisputed portion should still be paid on time. Nothing in these terms affects any statutory rights you may have as a consumer, but we reserve the right to recover reasonable debt collection and enforcement costs where lawful.
Cancellations and amendments
You may cancel or amend a booking, but the amount refunded, if any, depends on the notice given and the work already allocated. Cancellations made with reasonable notice may be eligible for a full or partial refund of any deposit, less any non-recoverable costs we have already incurred. If you cancel at short notice, on the day of the move, or after the crew has been dispatched, we may charge a cancellation fee reflecting reserved vehicle time, labour allocation, and lost availability for other customers.
If you request a date change, we will try to accommodate it, but alternative dates are subject to availability. A change in date, volume, distance, or service type may require a new quotation. If the revised job is no longer viable at the original price, the booking may need to be re-priced or re-confirmed. We may also cancel the booking if you fail to provide essential information, do not obtain necessary permissions, or do not make payment when due.
If we must cancel because of vehicle breakdown, severe weather, unsafe conditions, illness, or another event beyond our reasonable control, we will notify you as soon as reasonably possible and may offer an alternative time or a refund of any payment received for the cancelled element of the service. We will not be liable for indirect losses caused by cancellation, including missed appointment costs, lost earnings, or consequential business losses, except where required by law.
Liability and customer responsibilities
Our responsibility is to handle your goods with reasonable care and skill during the agreed service. We are not responsible for pre-existing damage, hidden defects, fragile items that are not properly packed, or items that are structurally weak, overloaded, or unsuitable for transport. Unless we have agreed in writing to pack or prepare items, you remain responsible for ensuring goods are adequately protected, boxed, wrapped, secured, and ready for lifting. Customers should inform us of any particularly heavy, awkward, valuable, or delicate items before the job begins.
We will not be liable for loss or damage caused by incorrect instructions, unsuitable packaging, overcrowded loading, poor access information, or events outside our control. Our liability for direct physical damage or loss, where established, will be limited to the reasonable repair or replacement value of the affected item, subject to proof of loss and any exclusions permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.
When loading or unloading, you must ensure that your property is safe to access and that any hazards are disclosed in advance. This includes loose flooring, unstable steps, poor lighting, concealed obstructions, pets, restricted entry, aggressive occupants, or unsafe parking areas. If our team reasonably considers that a task cannot be completed safely, we may pause or stop the job. Any time lost waiting for access, keys, lifts, or instructions may be charged at the applicable rate.
You are responsible for checking that goods transported are lawful to move and that you have the right to dispose of, transfer, or release them. We are not responsible for verifying ownership unless there is an obvious reason to do so. If you ask us to deliver items to a third party, you must ensure that the recipient is ready to accept them. Once items have been delivered to the agreed location and handed over in accordance with your instructions, risk passes to you or the recipient, as applicable.
Waste regulations and prohibited items
Where the service includes removal, disposal, or clearance of unwanted items, the customer must ensure that the waste is described accurately. We operate in accordance with applicable UK waste rules and will only transport, handle, or dispose of waste where lawful to do so. We may require details of the waste type before accepting the job. We do not accept responsibility for waste that has been misdescribed, improperly sorted, or contaminated by hazardous materials.
Certain items may require specialist handling, licensing, or separate arrangements and may be refused entirely. These include, without limitation, asbestos, chemicals, solvents, gas cylinders, paints, fuels, clinical waste, medical sharps, electrical waste containing hazardous components, and any item that is illegal to transport or dispose of in the ordinary course of a Man And Van Fulham service. If such items are discovered after booking, we may suspend the service and charge for time and attendance.
You confirm that any waste presented for removal belongs to you or that you have authority to arrange its disposal. You must not include prohibited waste among ordinary household or office items unless we have specifically agreed to handle it. If the waste transfer requires documentation, segregation, or evidence of lawful disposal, you agree to cooperate and provide accurate information. We may refuse waste where it does not meet legal or operational requirements, and any extra handling or disposal costs may be passed on to you.
The customer is responsible for compliance with all parking, access, and building rules at the pickup and delivery locations unless we have expressly agreed to arrange a permit or other permission. If parking charges, suspension fees, congestion-related charges, or private site fees arise, these may be added to the invoice. Likewise, if the property or site imposes time restrictions, loading bay rules, lift bookings, or security procedures, you must tell us in advance so that the man and van in Fulham can be scheduled appropriately.
We may use subcontractors or additional helpers to perform all or part of the service, provided that the service standard remains reasonable and consistent with the booking. Any subcontractor engaged by us will be acting on our behalf for the relevant work. This does not create a direct contract between you and the subcontractor unless stated otherwise. We remain entitled to organise the crew, vehicle, route, and loading sequence in the manner we consider most efficient and safe.
While we take care in transporting goods, we do not guarantee that every item can be moved without risk if it is exceptionally large, unstable, or difficult to access. In some cases, items may need to be dismantled, protected, or moved in stages. If we agree to assist with dismantling, reassembly, or lifting over obstacles, this is provided only as part of the moving service and not as specialist installation work unless expressly stated. Any customer-supplied tools or packing materials remain your responsibility.
Any claim for damage, shortage, or delay should be raised as soon as reasonably possible after completion of the job, with supporting details and, where relevant, photographs or proof of value. We may ask to inspect the item, packaging, or site conditions before deciding whether any claim is valid. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any entitlement to compensation where permitted by law.
These terms are governed by the laws of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also benefit from mandatory local consumer protections to the extent required by law. Any dispute arising from or connected with the service will be subject to the non-exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. Nothing in this section limits your statutory rights under applicable consumer legislation.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or provision on one occasion does not waive that right or provision on another occasion. These terms represent the full understanding between the parties regarding the service and supersede prior discussions or informal arrangements, except where a separate written agreement states otherwise.
Final acceptance: by booking, paying for, or proceeding with the Man And Van Fulham service, you confirm that you have read, understood, and accepted these Terms and Conditions. We may update them from time to time, and the version applying to your booking will be the one in force when your booking is confirmed unless a later written version is agreed. If you require any contractual variation, it must be agreed before the service starts and recorded in writing.