Privacy Policy

Man and Van Fulham Privacy Policy

This Privacy Policy explains how Man and Van Fulham collects, uses, stores, and protects personal data relating to customers and prospective customers in the Fulham area. It is intended to meet the requirements of the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man and Van Fulham customers, potential customers, and website users located in the Fulham area who engage with us to obtain information about, or to book, our man and van and related services. It covers personal data collected online, by telephone, and in person, and applies whether you are an individual customer, a business customer, a landlord, tenant, or acting on behalf of another party.

Who We Are and Our Role

Man and Van Fulham is the controller of personal data collected and used in connection with our services. As the controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with data protection laws.

Categories of Personal Data We Collect

We may collect and process the following categories of personal data:

Identification and contact details, such as your name, postal address, service address, billing address, and any other contact details you choose to provide. Booking and service information, such as collection and delivery addresses, access details, property type, inventory information, preferred dates and times, and instructions relevant to carrying out the service. Communication records, such as details of enquiries, quotes, complaints, and any correspondence or notes relating to conversations with you. Payment and transaction data, such as details of payments made, amounts, dates, and methods of payment. We do not store full card details, but we may retain partial information and transaction identifiers as provided by our payment processors. Technical and usage data, where applicable, such as information about how you use our website or online quote forms, including approximate location, device type, and interaction data collected through standard logging or similar technologies.

How We Collect Your Data

We collect personal data in a variety of ways, including:

Directly from you when you contact us to request a quote, make a booking, or ask a question, whether online, by phone, or in person. Through our website when you complete forms, request a call back, or interact with any online booking or enquiry tools. From third parties where you have authorised them to share information with us, for example, a letting agent, landlord, or corporate client booking services on your behalf. From our payment service providers, who supply us with limited information necessary to reconcile transactions and manage payments and refunds.

Lawful Basis for Processing Personal Data

We rely on a number of lawful bases under the UK GDPR to process your personal data:

Contractual necessity: We process personal data where it is necessary to take steps at your request before entering into a contract for our services or to perform a contract with you. For example, we need your contact details, service addresses, and booking information to provide removals and transport services. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that these are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, responding to enquiries, maintaining records, and protecting our legal rights. Legal obligation: We process certain data where necessary to comply with legal obligations, including record-keeping, tax, accounting, and responding to lawful requests from authorities. Consent: In limited circumstances, we may rely on your consent, for example for certain forms of direct marketing. Where processing is based on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, confirm availability, and manage bookings for our man and van services. To plan and carry out collections, deliveries, and moves, including assessing access, property details, and specific requirements. To process payments, issue invoices, manage deposits, and deal with any refunds or payment queries. To communicate with you about your enquiry or booking, including confirmations, reminders, and updates about your service. To handle complaints, feedback, or disputes and to improve the quality of our services. To maintain internal records for accounting, auditing, training, and business management. To comply with applicable laws, regulations, and requests from competent authorities.

Use of Processors and Third Parties

We may share your personal data with carefully selected third parties who act as processors on our behalf. These processors may include:

Payment service providers who process card or online payments and provide us with transaction details. IT and hosting providers who support our website, booking systems, and data storage. Administrative and customer service support providers who help manage communications and records. These processors are only permitted to process personal data in accordance with our instructions and for the purposes described in this Privacy Policy. We take steps to ensure that appropriate contractual and technical safeguards are in place to protect your data when it is processed by third parties.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, and reporting requirements. The specific retention period will vary depending on the type of data and the context of our interactions with you.

In general, booking and transaction records are retained for a number of years after the end of our relationship with you in order to comply with tax and legal obligations and to deal with any potential disputes. Communications and enquiry records may be kept for a period that allows us to track service history, respond to follow-up questions, and improve our services. When personal data is no longer needed, it will be securely deleted or anonymised.

International Data Transfers

If any of our service providers or systems are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. Where this occurs, we take steps to ensure that your data is protected in line with UK data protection standards, such as by using appropriate contractual safeguards or ensuring an adequate level of protection as recognised by relevant authorities.

Data Security

We take reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include restricted access to personal data on a need-to-know basis, secure storage, use of passwords and access controls, and staff awareness and training. While we strive to protect your personal data, no system can be completely secure, and you should take care when sharing information with us, particularly online.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of the data along with information about how it is used. Right to rectification: You can ask us to correct inaccurate or incomplete personal data. Right to erasure: You can request that we delete your personal data where there is no compelling reason for us to continue processing it. Right to restriction: You can ask us to restrict the processing of your data in certain circumstances, for example where you contest its accuracy. Right to data portability: You can request a copy of certain personal data in a structured, commonly used, machine-readable format and ask that it be transferred to another controller where technically feasible. Right to object: You can object to processing based on our legitimate interests, including certain forms of direct marketing. Where we rely on consent, you also have the right to withdraw that consent at any time.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the details provided on our website or through the usual communication channels you have used to engage with Man and Van Fulham. We will respond to your request in accordance with applicable data protection laws.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed or that your personal data has been processed unlawfully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.



  • Need something
    Need something
    moving now?
    Welcome to Man with Van London, We are a friendly, reliable, cheap man and van company in London.
    BOOK NOW

Top quality man and van Fulham services at affordable prices!

If you’re looking for a professional, reliable and cheap removal service in SW10, look no further. Our quotes will leave you staggered and extremely satisfied because our price estimates are truly the best in the industry. We’re a trusted company and highly renowned in the local area because the combination of a first class man and van services and super low prices are just what our customers are crying out for. You won’t be able to find this combination anywhere else, so get in touch with our man and van Fulham team and make a booking today.

Save

Save

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Fulham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 821 Fulham Rd
Postal code: SW6 5HG
City: London
Country: United Kingdom

Latitude: 51.4754630 Longitude: -0.2060390
E-mail:
[email protected]

Web:
Description: Do not hesitate to get in touch and book the amazing services of our Fulham, SW6 removal experts. Hire our budget-friendly offers today!
Back To Top