Terms and Conditions

Man and Van Fulham Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Fulham provides removal, man and van, delivery, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, business, or organisation booking or using our services.

Company, we, us, our means Man and Van Fulham providing the services.

Services means any removal, man and van, delivery, packing, loading, transport, storage, or related services that we provide.

Goods means the items, belongings, furniture, equipment, or materials that you ask us to move, transport, or handle.

Working Day means any day other than Saturday, Sunday, or a public holiday in England.

Scope of Services

We provide local and regional removal and man and van services, including household moves, office moves, student moves, single-item collections and deliveries, and related transport services. The exact scope of your service, including the collection and delivery addresses, date, time window, vehicle size, number of operatives, and any additional services, will be confirmed at the time of booking.

All services are subject to availability. We reserve the right to refuse any job that we consider unsafe, unlawful, or unsuitable for our vehicles, equipment, or operatives.

Booking Process

You may request a quote and make a booking via our accepted communication methods. When requesting a quote, you must provide accurate and complete information about the nature of the job, including but not limited to:

1. Full collection and delivery addresses.

2. Property access details, including floor level, availability and size of lifts, parking restrictions, and distance from vehicle to property.

3. A clear and accurate description of the Goods to be moved, including approximate quantities, sizes, and any unusually heavy or awkward items such as pianos, safes, large wardrobes, or machinery.

4. Any special handling requirements or restrictions at either address.

5. Preferred date and time window for the service.

Your booking is not confirmed until we have accepted it and provided you with a booking confirmation. We may issue either a fixed price quotation or an hourly rate estimate, depending on the nature of the work. Where we provide an hourly rate, the final price will be based on the actual time taken, subject to any minimum charge that we have specified.

You are responsible for checking the booking confirmation and ensuring that all details are correct. Any changes must be requested as soon as possible and are subject to our agreement and availability. Changes may result in an adjustment to the quoted price.

Price and Payment

All prices will be communicated to you before the service is confirmed. Unless otherwise stated, our prices do not include tolls, congestion charges, parking fees, storage charges, packing materials, disposal fees, or other additional costs incurred during the service. Such costs will either be included in your quotation or added to your final invoice, as appropriate.

We reserve the right to request a deposit or full prepayment to secure your booking. The amount and timing of any deposit will be confirmed at the time of booking. Any balance not paid in advance must be paid in full on completion of the service, unless otherwise agreed in writing before the job commences.

Payment methods will be detailed at the time of booking. You agree to pay all sums due without deduction, set-off, or counterclaim. If payment is not made when due, we reserve the right to:

1. Charge interest on overdue amounts at the statutory rate until payment is received in full.

2. Suspend or refuse to provide any further services.

3. Retain Goods in our possession under a lien until payment is received, and, after reasonable notice, sell or dispose of the Goods to recover amounts owed and associated costs.

Changes, Delays, and Waiting Time

If you wish to change the date, time, address, or scope of your booking, you must notify us at the earliest opportunity. Any change is subject to our availability and may result in an adjusted quotation or additional charges.

If our operatives are delayed or required to wait due to issues outside our control, including but not limited to lack of access, incomplete packing, paperwork delays, or absence of keys, we may charge waiting time at our standard hourly rates.

We will use reasonable efforts to arrive within the agreed time window. However, times are estimates only and are not guaranteed. We will not be liable for losses arising from delays caused by traffic, weather, accidents, breakdowns, road closures, or other events beyond our reasonable control. Where a substantial delay occurs, we will keep you informed and agree a revised plan where possible.

Cancellations and Postponements

You may cancel or postpone your booking, subject to the following terms, unless otherwise agreed in writing:

1. If you cancel more than 48 hours before the scheduled start time, any deposit may be refunded or credited at our discretion, after deducting any non-recoverable costs incurred.

2. If you cancel within 48 hours of the scheduled start time, we may retain all or part of your deposit and may charge a cancellation fee up to a reasonable percentage of the quoted price to cover lost time and costs.

3. If you cancel on the day of the service or after our team has been dispatched, we may charge up to the full quoted price.

If we need to cancel or significantly postpone your booking due to circumstances beyond our reasonable control, we will notify you as soon as practicable and seek to arrange an alternative date and time. Our liability in such cases will be limited to a refund of any prepayments received for the affected service that we cannot reasonably deliver.

Your Responsibilities

You are responsible for:

1. Ensuring that adequate parking is available for our vehicles at both collection and delivery locations, and for arranging any necessary permits or authorisations.

2. Ensuring that access routes are safe and suitable for moving Goods, including stairways, lifts, corridors, and doorways.

3. Packing and securing your Goods properly, unless you have booked a packing service with us. Fragile items must be appropriately protected.

4. Removing and disconnecting any fixtures, fittings, or appliances that require specialist attention before our arrival, unless otherwise agreed.

5. Being present, or arranging for a responsible representative to be present, at the collection and delivery addresses to provide instructions and sign any relevant documents.

6. Checking the vehicle before departure and confirming that nothing has been left behind that should be moved.

Items We Do Not Carry

We will not carry, and you must not ask us to carry, any of the following without our prior written consent and, where required, appropriate documentation:

1. Hazardous or dangerous goods including explosives, flammable materials, compressed gases, chemicals, or toxic substances.

2. Illegal items or items obtained unlawfully.

3. Perishable goods that require refrigeration or special storage conditions.

4. Live animals, plants, or other living organisms.

5. Cash, precious metals, jewellery, securities, or other high-value items for which you have not arranged appropriate insurance or declared value to us in advance.

If such items are carried without our knowledge, we will not be liable for any loss, damage, or consequences arising, and you agree to indemnify us for any resulting claims, damages, or expenses.

Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to Goods, or for delay, is subject to the following limits and exclusions:

1. We are not liable for loss or damage caused by your failure to pack Goods properly, unless we have provided packing services and the damage is due to our negligence.

2. We are not liable for loss or damage to the following items unless specifically agreed in writing and insured accordingly: fragile items not packed by us, items with pre-existing damage, or items that are inherently weak or unstable.

3. We are not liable for cosmetic damage to furniture or Goods caused by normal handling where access is restricted or where items are too large for doorways, staircases, or lifts and you have asked us to proceed regardless of the risk.

4. We are not liable for damage to the internal or external structure of buildings, driveways, or surfaces where you have asked us to move items in circumstances that are precarious or unsuitable, or where we have reasonably warned you of the risk.

5. We will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of business, or loss of opportunity, arising out of or in connection with the services.

Our overall liability for any claim arising from a single job, whether in contract, tort, or otherwise, shall not exceed the reasonable replacement value of the Goods affected or an agreed cap communicated at the time of booking, whichever is lower.

Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven calendar days of the service completion. You must provide reasonable evidence of the loss or damage, including photographs and proof of value where requested. We may, at our discretion, repair, replace, or compensate for the damaged Goods, taking into account fair wear and tear and depreciation.

Insurance

We may maintain insurance cover appropriate to our operations. The availability, scope, and limits of any such cover do not extend our liability beyond the terms set out in these conditions. You are strongly advised to arrange your own comprehensive insurance for the full value of your Goods, particularly where they are of high value or special sensitivity.

Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will not remove household refuse, construction rubble, hazardous waste, or other controlled materials unless specifically agreed and quoted for as a separate service.

Where we agree to remove unwanted items, you confirm that you have the right to dispose of them. We will transport such items only to authorised disposal or recycling facilities. Additional charges may apply, which will be communicated to you in advance where reasonably practicable.

We will not knowingly dispose of items in a manner that breaches environmental or waste management laws. You agree not to request or require us to dump or abandon items illegally, and you will be responsible for any fines, penalties, or costs arising from such requests or misrepresentations about the nature of items presented for disposal.

Access, Parking, and Restrictions

You are responsible for ensuring that our vehicles can lawfully and safely access the collection and delivery locations. This includes arranging permits where required and providing accurate information on any height, width, or weight restrictions. If access is restricted or unsafe, we may charge for additional time, equipment, or manpower required, or we may refuse to proceed if we consider it dangerous or unlawful.

Parking fees, penalty charges, or fines incurred because of inadequate or misleading information provided by you may be added to your invoice. We will take reasonable care to park legally and responsibly, but you acknowledge that in some areas parking options may be limited and may require your local knowledge and assistance.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should raise the issue with our operative on site where possible, so that we have an opportunity to resolve it immediately. If the issue is not resolved, you should submit a formal complaint to us as soon as practicable with full details of the job, what went wrong, and the outcome you are seeking.

We will review your complaint and respond within a reasonable timeframe. We may request additional information to investigate properly. We aim to resolve disputes amicably, but if a resolution cannot be reached, either party may pursue their rights through the courts as set out in these Terms and Conditions.

Data Protection and Privacy

We may collect and process personal data about you for the purposes of providing our services, managing bookings, handling payments, and meeting our legal obligations. We will take reasonable steps to keep your personal data secure and to use it only for legitimate business purposes. By using our services, you consent to such processing. Further details may be provided in our privacy information made available separately.

Force Majeure

We will not be liable for any delay or failure to perform our obligations where this is caused by events or circumstances beyond our reasonable control, including but not limited to extreme weather, natural disasters, accidents, road closures, breakdowns not due to lack of maintenance, strikes, civil unrest, acts of terrorism, or legal restrictions. In such cases, we will take reasonable steps to minimise disruption and, where necessary, reschedule the service.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us relating to the provision of the services and supersede any prior discussions, correspondence, or understandings. No variation of these Terms and Conditions shall be effective unless agreed by us in writing.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. You are advised to review the latest version available prior to confirming a booking.



  • Need something
    Need something
    moving now?
    Welcome to Man with Van London, We are a friendly, reliable, cheap man and van company in London.
    BOOK NOW

Top quality man and van Fulham services at affordable prices!

If you’re looking for a professional, reliable and cheap removal service in SW10, look no further. Our quotes will leave you staggered and extremely satisfied because our price estimates are truly the best in the industry. We’re a trusted company and highly renowned in the local area because the combination of a first class man and van services and super low prices are just what our customers are crying out for. You won’t be able to find this combination anywhere else, so get in touch with our man and van Fulham team and make a booking today.

Save

Save

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Fulham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 821 Fulham Rd
Postal code: SW6 5HG
City: London
Country: United Kingdom

Latitude: 51.4754630 Longitude: -0.2060390
E-mail:
[email protected]

Web:
Description: Do not hesitate to get in touch and book the amazing services of our Fulham, SW6 removal experts. Hire our budget-friendly offers today!
Back To Top